MRC - Cross Cultural Awareness Training


	The Migrant Resource Centre provides relevant services and resources to promote the benefit and well-being of migrants and humanitarian entrants to Tasmania, particularly those who are vulnerable or disadvantaged. The Migrant Resource Centre promotes greater awareness of migrant and settlement needs to the wider community.

Cross Cultural Awareness Training (CCAT)

Workshops are designed for government and non-government organisations who wish to provide a more sensitive and effective service to our culturally diverse community.

If you have a group of people requiring this training our staff can come to your place of work, alternatively we hold numerous workshops throughout the year which individuals can attend. Training can be designed to suit your particular needs and we will meet with you to design a specific program. The program is provided by people who work in the area of migrant services and have direct experience and awareness of current issues in the provision of settlement to people from non-English speaking backgrounds.

Workshops can offer the following information:

Facts

Diversity of the Tasmanian population
History of migration
Government policy on migration

Language and Communication

Overcoming communication barriers
Communicating across cultures
Translating and Interpreting Services
How to use interpreters effectively

Cultural Diversity

Definition of culture
Cultural diversity
The impact of culture on behaviour

The Multicultural Workplace

Managing a culturally diverse workforce
Client servicing
Work place relations
Conflict resolution

Migration and Settlement

Experiences of Tasmanian refugees and migrants
Categories of entry to Australia

Torture and Trauma

Effects of torture and trauma
Skills and knowledge essential to working with survivors of torture and trauma

Local Resources

How, and who to contact for specific information
Specialist or support services for migrants